Refund policy
Return Policy
At Retromotorwear, each product is produced on demand after your order is placed. This helps us avoid unnecessary stock and reduce waste, while creating products specifically for our customers.
We want you to feel confident when ordering from us. Below you will find how returns, exchanges and refunds are handled.
Returns
You may request a return within 14 days from the day you receive your order.
To be eligible for a return, the product must be:
- unused;
- unworn;
- unwashed;
- in the same condition as received;
- returned with its original packaging when possible.
To request a return, contact us at:
Please include:
- your order number;
- your full name;
- the product you want to return;
- the reason for the return.
Once your request has been reviewed, we will send you the return instructions.
Return Shipping
Unless the product is defective, damaged or incorrect, the customer is responsible for the return shipping cost.
We recommend using a tracked shipping service, as we cannot take responsibility for returns that are lost during transport.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, or if you receive the wrong product or size compared to your order, please contact us as soon as possible at:
Please include:
- your order number;
- clear photos of the product;
- a short description of the issue.
If your claim is approved, we will offer one of the following solutions:
- a replacement product at no extra cost;
- or a refund, depending on the situation.
Exchanges
We do not offer direct exchanges at the moment.
If you need another size, color or design, you may return the original product according to this policy and place a new order.
Non-Returnable Items
We cannot accept returns in the following cases:
- the product has been used;
- the product has been washed;
- the product has signs of wear;
- the product is returned damaged due to customer handling;
- the return request is made after the return period;
- the product was personalized or specially customized for you, if applicable.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Refunds are normally processed within 10 business days after approval.
Please note that your bank or payment provider may need additional time to make the refund visible in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For questions about returns, refunds or orders, contact us at: